Client Relationship Manager

📋 Description

• Serve as primary contact for Sense Collective; keep members connected.
• Onboard and engage members; nurture relationships via proactive communications.
• Manage member interactions to ensure ongoing value and connections.
• Monitor sentiment, participation, and metrics to drive improvements.
• Partner with Events Marketing to deliver programming from sessions to in-person gatherings.
• Facilitate discussions and coordinate speakers to enhance learning.

🎯 Requirements

• Bachelor's degree in Law or legal environment experience.
• 4+ years in community management, client success, or relationship mgmt; B2B/SaaS preferred.
• Proven success scaling professional or peer-learning communities.
• Strong interpersonal, facilitation, and communication skills; comfortable with senior professionals.
• Experience with community platforms: Circle, Mighty Networks, Hivebrite, etc.
• Excellent organizational and project management skills; detail-oriented.
• Strategic thinker; translate insights into engagement and content opportunities.
• Bonus: familiarity with AI, legal ops, and business transformation.

🎁 Benefits

• Competitive salary.
• Private health and dental insurance.
• Pension contribution.
• 38 days holidays.
• Enhanced maternity leave pay – 18 weeks.
• Enhanced paternity leave pay – 4 weeks.