Related skills
saas jira ticketing systems📋 Description
- Own the relationship with an assigned book of clients as main contact.
- Conduct regular check-ins to maintain alignment and satisfaction.
- Proactively monitor service performance, ticket trends, and client engagement.
- Collaborate with our technical team to ensure smooth service delivery and issue resolution.
- Identify upsell or growth opportunities to the Senior Client Relations Manager.
- Manage the renewal process and support contract updates.
🎯 Requirements
- 2+ years in Account Management, Client Success, or client-facing roles in tech.
- College degree in communications, psychology, English, or related field preferred.
- Exceptional communication skills; clear, polished, client-friendly.
- Strong organizational habits; manage multiple accounts at once.
- Proactive, solution-oriented mindset.
- Experience with JIRA or ticketing systems is a plus.
🎁 Benefits
- 100% covered health, dental and vision for you; 50% for dependents
- Paid parental leave
- HSA/FSA eligibility
- Access to mental health programs
- 401(k) with 4% company matching
- Flexible time off
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