Related skills
communication documentation attention to detail loan servicing client relationship management📋 Description
- Monitor or refer borrower requests after reviewing loan documents.
- Provide referral requests with loan docs and investor requirements.
- Monitor loan-specific trigger events to meet deadlines.
- Collaborate with management on risk assessment and servicing transfers.
- Follow up with borrowers to complete requests and inquiries.
- Monitor portfolio reports and apply Berkadia policies.
🎯 Requirements
- Exceptional written and verbal communication.
- Strong teamwork and adaptability to changing business needs.
- Confidentiality and adherence to policies.
- Meticulous attention to detail and accuracy.
- Ability to manage and escalate complex client/loan issues.
🎁 Benefits
- Monthly volunteer hours and donation matching.
- Employee Resource Groups that help you grow with us.
- Fertility and family planning services.
- Up to 12 weeks of fully paid parental leave.
- Mental health care, including free counseling.
- Tuition reimbursement for learning and development.
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