Related skills
forecasting account management customer success salesforce renewals📋 Description
- Manage a portfolio of SMB/mid-market accounts; prioritize renewals by health.
- Own end-to-end renewal execution: forecasting, alignment, risk, deals.
- Drive scalable engagement through standardized programs and value messaging.
- Maintain accurate account data in Gainsight and Salesforce for visibility.
- Partner with Sales, Technical Success, Support, and Product to coordinate renewals.
🎯 Requirements
- 5-8+ years in Customer Success, Account Management, or Renewal Management (software/hardware).
- Experience managing high-volume portfolios: renewals, forecasting, retention, risk.
- Experience with structured, scalable engagement models and repeatable processes.
- Interpret customer health, usage, and risk signals to drive action.
- Strong written/verbal communication; convey value across a broad customer base.
- Technical aptitude to connect product capabilities to business outcomes.
- Bonus: experience in industrial manufacturing, digital transformation, or process optimization.
🎁 Benefits
- Flexible PTO
- Medical, dental, and vision insurance
- 401(k) match
- Stock options
- Paid parental leave
- WFH stipend
- Phone stipend
- Hybrid 4-day work week, every other week
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