Related skills
crm data analytics account management customer success saasπ Description
- Drive client success by partnering with counsellors, teachers, IT and admins.
- Lead onboarding and training for counsellors, students, IT, and management.
- Monitor and analyze client engagement data to identify ROI opportunities.
- Conduct regular business reviews to assess progress and gather feedback.
- Serve as primary client contact; resolve issues promptly.
- Encourage adoption and identify opportunities for account growth.
π― Requirements
- Bachelor's degree in Business Admin, Education, Marketing, or related field.
- 5+ years in customer success, account management, or strategic consulting.
- Familiarity with SaaS, EdTech, or B2B tech solutions.
- Experience in high school or higher education sector.
- Proven track record of revenue growth and strategic client management.
- Consultative approach aligned to client goals; strong analytics and communication.
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