Drive client success with counsellors, IT, and leadership to align goals.
Onboard and train counsellors, students, IT teams, and school leaders.
Monitor client engagement data; identify ROI improvement opportunities.
Conduct regular business reviews; gather feedback and show impact.
Serve as primary contact for high school clients; resolve issues with internal teams.
Expand relationships by driving adoption and account growth.

🎯 Requirements

Bachelor’s degree in Business Administration, Education, Marketing, Communications, or related.
5+ years in customer success, account management, or strategic consulting.
Familiarity with SaaS, EdTech, or tech solutions for B2B clients.
Experience engaging with C-level education stakeholders.
Strong communication, relationship-building, and analytical thinking.
Proactive problem solving and solution-driven mindset.

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