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crm data analytics saas edtech relationshipmanagement📋 Description
- Driving Client Success: Partner with school stakeholders to align BridgeU with goals.
- Onboarding & Training: Lead onboarding for counsellors, students, IT, and staff.
- Data-driven ROI: Monitor engagement data to drive ROI opportunities.
- Client Satisfaction: Conduct reviews to ensure high satisfaction and retention.
- CRM & Records: Maintain client records in the internal CRM and log interactions.
- Strategic Growth: Lead account growth with value-driven initiatives.
🎯 Requirements
- Bachelor’s degree in Business Admin, Education, Marketing, or related.
- 5+ years in customer success, client experience, or account management.
- SaaS/EdTech experience with B2B clients; familiarity with high school/higher ed.
- Experience engaging with C-level education stakeholders.
- Strong consultative and solution-focused mindset.
- Excellent interpersonal, communication, and relationship-building skills.
🎁 Benefits
- Global, education-focused team with growth opportunities.
- Comprehensive onboarding and ongoing training.
- Flexible, collaborative culture.
- Five-day work week.
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