Related skills
crm account management customer success saas stakeholder management📋 Description
- Driving Client Success: Partner with school stakeholders to align BridgeU with goals.
- Onboarding and Training: Onboard and train counsellors, students, IT teams, and leaders.
- Client Engagement: Monitor data to identify ROI opportunities and optimize outcomes.
- Client Satisfaction: Regular reviews to assess progress and gather feedback.
- Support & Collaboration: Serve as primary contact, resolving issues with cross-functional teams.
- Expansion & Value: Drive adoption and revenue through value-led initiatives.
🎯 Requirements
- Bachelor's degree in Business Admin, Education, Marketing, or related field.
- Experience with SaaS, EdTech, or B2B solutions.
- Experience in high school or higher education sectors.
- 5+ years in customer success or account management.
- Strong consultative, analytical, and communication skills.
🎁 Benefits
- World-class customer experience and support.
- Long-term partnerships with schools and districts.
- Collaborative, mission-driven culture.
- Opportunity to lead strategy and client impact.
- Global, diverse, high-growth team.
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