Client Operations Team Lead

📋 Description

• Monitor queues to ensure SLA targets are met.
• Run daily/weekly team huddles to set priorities and updates.
• Approve frontline transactions requiring escalated review.
• Ensure accuracy and compliance with internal procedures and regulations.
• Coach and mentor team members; support onboarding and development.
• Partner with the Director on attendance, performance, and capacity planning.

🎯 Requirements

• 7+ years in financial services operations.
• FINRA Series 6 & 63.
• Proven leadership with mentoring/coaching experience.
• Strong knowledge of direct business carriers, account setup, and distribution/maintenance.
• Excellent organizational and time management skills.
• Proficient in Salesforce or similar workflow tools.
• Effective communicator across multiple offices and stakeholders.

🎁 Benefits

• Medical, dental, and vision insurance.
• Health Savings Accounts with company contributions.
• Flexible Spending Accounts.
• Flexible working arrangements.
• Generous 401K contributions.
• Equity Purchase Program (eligibility limited).