Serve as primary contact for inbound client support; resolve complex policy issues
Apply knowledge of Ethos products, processes, and regulatory requirements
Independently manage escalated or non-standard cases with sound judgment
Maintain accurate policy records and document interactions in Salesforce
Reconcile data across internal systems to verify information and updates
Partner with cross-functional teams to resolve complex policy discrepancies

🎯 Requirements

4+ years of experience in operations, customer support, customer success, or related role
Experience in life insurance, financial services, or a highly regulated industry preferred
Demonstrated experience supporting U.S.-based customers
Strong verbal and written communication skills; ability to explain complex information clearly
Proficiency with policy administration systems and Salesforce
Bachelor's degree preferred

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Operations Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot