Client Operations Program Manager

📋 Description

• Maintain a real-time view of all Client Ops programs, owners, timelines, and status
• Run quarterly planning support, initiative reviews, weekly status reporting
• Lead cross-functional discovery across Client Ops functions (Support, Success, Implementation, PayOps, Payroll)
• Translate ambiguous problems into structured proposals and execution plans
• Surface risks early; propose mitigation before fires
• Create reporting for clear Client Ops visibility to leadership
• Hold cross-functional stakeholders accountable to commitments (Product, Finance, RevOps, GTM)
• Ensure important-but-not-urgent work gets done consistently

🎯 Requirements

• 5+ years in program management, strategic operations, business operations, or an equivalent role
• Prefer experience in a Series B/C SaaS or similarly operationally complex environment
• Track record of driving ambiguous, cross-functional initiatives from discovery to delivery
• Experience building dashboards, planning frameworks, and operational documentation
• Proficiency in tools like Notion, Linear, Salesforce, and Omni Analytics (or similar)
• Strong written communicator — able to produce executive-ready artifacts independently
• Skilled at influencing without authority across multiple functions and levels
• Strong judgment; knows when to escalate and when to decide
• High ownership, low ego — comfortable doing unglamorous work
• Active use of AI tools (Claude, ChatGPT) for drafting, synthesis, and automation

🎁 Benefits

• Unlimited Paid Time Off
• Work from anywhere in Canada and USA
• Health and Dental benefits
• Up to $1,500 USD/ $2,025 CAD towards IT setup for your home
• Up to 2% matching RRSP / 401K
• Learning and Development opportunities
• Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service