Client Operations Associate

📋 Description

• Run client-agnostic ops to support programme delivery globally.
• Manage admin, data, first-line support, and process execution.
• Cross-train across multiple operational processes to adapt to priorities.
• Proactively manage end-to-end workflows; anticipate issues and resolve them.
• Facilitate clear communication between stakeholders and departments.
• Liaise with UK and US teams to align ways of working globally.

🎯 Requirements

• Pacey and rigorous: fast yet accurate across concurrent processes.
• Proactive process management; ownership and continuous improvement.
• Strong attention to detail; high accuracy across data, systems, reporting.
• Client-oriented; keeps client experience front of mind.
• Exceptional communication across teams and geographies.
• Flexible and adaptable; cross-trained across multiple processes.