Related skills
data analysis project management change management onboarding stakeholder management📋 Description
- Lead and develop our onboarding team to deliver great experiences.
- Build scalable onboarding processes and playbooks.
- Guide clients through onboarding with internal teams and smooth handoffs.
- Attend pitches and prepare project plans for business development.
- Manage relaunches and customer change projects as needed.
- Establish KPIs and generate onboarding performance reports.
🎯 Requirements
- Experience leading a high-performing customer-facing team.
- Onboarding or customer-facing project management experience.
- Ability to manage multiple cross-department projects.
- Stakeholder management including executive-level communication.
- Strong presentation skills.
- Calm problem-solver under pressure.
🎁 Benefits
- Dog-friendly offices.
- AI-assisted applicant screening for fair assessment.
- Flexible, collaborative culture in a fast-paced environment.
- Access to Octopus Employee Benefits hub.
- Award-winning culture and industry recognition.
- Inclusive, equal-opportunity employer.
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