Related skills
communication account management customer success onboarding cross-functional collaboration📋 Description
- Own onboarding for new Pros: activation, adoption, and value delivery.
- Serve as primary resource during early lifecycle; ensure smooth handoff from sales.
- Reinforce and resell the value of Housecall Pro to drive early product adoption.
- Communicate client data and feedback across Sales, Marketing, Engineering, and Support.
- Partner cross-functionally with Account Managers to mitigate risk and drive retention.
- Develop processes that exceed customer expectations in support.
🎯 Requirements
- 1-3+ years experience in full-time customer success, implementation or sales.
- Bachelor's degree or equivalent experience in a related field.
- Proven success in developing relationships with new customers and exceeding success metrics.
- Ability to work the scheduled shifts: Monday - Friday 11am-8pm PST.
- Advanced English proficiency.
🎁 Benefits
- Paid holidays and flexible, take-it-as-you-need-it scheduled time off.
- A culture built on innovation that values big ideas, no matter where they come from.
- Health care insurance (medical, dental, vision, disability).
- 401(K) with employer matching.
- Flexible time off and paid parental leave.
- Tech reimbursement and other company benefits.
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