Client Onboarding and Implementation Lead

Added
13 hours ago
Type
Full time
Salary
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Related skills

saas project management onboarding implementation cross-functional collaboration

📋 Description

  • Own the full implementation lifecycle—from planning to go-live
  • Liaise between clinics and internal teams for seamless onboarding
  • Define project goals, success metrics, and deliverables aligned with client needs
  • Guide clinics through migrating workflows to the new platform
  • Build and manage project plans and timelines; resolve blockers
  • Deliver training and support through configuration, data imports, and integrations

🎯 Requirements

  • Bachelor’s degree or equivalent practical experience
  • 4+ years managing complex software implementations in SaaS/tech-enabled services
  • Strong organizational skills; manage multiple concurrent projects
  • Excellent written and verbal communication for technical and non-technical audiences
  • Proficiency with project management tools and creating timelines and status reports
  • Willingness to travel to client sites (up to 10–15%)

🎁 Benefits

  • 100% remote within the USA
  • Medical, Dental, and Vision Insurance
  • Automatic 401k contribution
  • Equity
  • Open vacation policy
  • Bi-annual company retreats
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