Client Manager

📋 Description

• Own a panel of clients; primary contact throughout care journey.
• Onboard families and support ongoing service needs.
• Maintain regular client contact; manage schedules and care plans.
• Build strong Care Pro relationships; ensure quality staffing.
• Collaborate with partner agencies and Honor teams for seamless operations.
• Remote role; Mon–Fri 8:00am–5:00pm ET; occasional evenings/weekends.

🎯 Requirements

• 3+ years in complex client or high-volume service; staffing exp preferred.
• Client-first mindset; commitment to quality care and satisfaction.
• Ownership with attention to detail; track record managing complex processes.
• Calm under pressure; escalation handling; problem solving; trust-building.
• Excellent organizational skills; multitask in a fast-paced environment.
• Tech-savvy; experience with scheduling, CRM, or WFM systems a plus.

🎁 Benefits

• Equity and 401K with up to 4% match.
• Medical, dental, and vision coverage; zero-cost plans for employees.
• Short/Long-term disability and life insurance fully employer paid; optional extra life.
• Generous paid time off; Employee Assistance Program.
• Wellness programs, mental health benefits, and discount programs.
• Equal opportunity employer; inclusive hiring.