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crm account management zendesk cross-functional data-driven📋 Description
- Provide frontline client support via Zendesk; triage and escalate issues.
- Design and refine automated, AI-assisted self-serve journeys.
- Drive adoption, retention, and growth through improved self-serve programs.
- Collaborate with Product, Operations, Sales, and Clinical Care.
- Manage escalations and complex client needs professionally.
- Organize and lead client product demos for members.
🎯 Requirements
- 2+ years in client support at tech or healthcare
- East Coast based (ET)
- Experience with cross-functional groups and senior stakeholders
- Strong problem-solving, attention to detail, and initiative
- Autonomous in a fast-paced environment with urgency
- Strong interpersonal and listening skills
🎁 Benefits
- Medical/Dental/Vision/Disability/Life insurance
- Health Savings Account (HSA) option and FSA
- Access to coaches and therapists through Modern Health's platform
- Generous Time Off and Company-wide Collective Pause Days
- Parental Leave and Family Benefits
- Professional Development Stipend
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