Related skills
slack compliance case management sla hsa📋 Description
- Serve as primary point of contact for escalated employee benefit inquiries.
- Access client systems (case mgmt platforms, Slack, email).
- Support Annual Enrollment activities, including executive-level assistance.
- Present quarterly SLA metrics to client stakeholders.
- Maintain cross-team presence for timely resolution of benefit issues.
- Build relationships with client contacts, including compliance, HSA, vendor roles.
🎯 Requirements
- Strong background in client services, benefits administration, or employee support.
- Excellent verbal and written communication.
- Professionalism with executive stakeholders.
- Ability to navigate client-specific systems and tools.
- Independent worker able to manage competing priorities.
- Strong interpersonal skills; build rapport with internal and external partners.
🎁 Benefits
- Comprehensive Health Benefits
- Remote-first, office-friendly environment
- Retirement Savings Plans
- Professional Development opportunities
- Employee Wellbeing Initiatives
- Make an Impact: help transform benefits administration
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