Related skills
crm zendesk ms excel emr hies📋 Description
- Provide evening/overnight support via email during biweekly releases.
- Handle tickets, investigate issues, identify trends, log with engineering.
- Maintain clinical and billing knowledge to escalate release-related issues.
- Troubleshoot software issues; gather steps; write clear engineering tickets.
- Proactively identify and escalate urgent issues affecting production.
- Collaborate with CX team to ensure smooth evening activity and follow-ups.
🎯 Requirements
- Rehab Clinician experience (SLP, OT, PT, COTA, PTA).
- Analytical mindset with ability to troubleshoot software use cases.
- Proactive, self-motivated, independent worker with limited oversight.
- Highly proficient in MS Excel.
- Exceptional written and verbal communication skills.
- Availability for required evening hours.
🎁 Benefits
- Competitive salaries
- Remote/hybrid environment
- Potential equity compensation for outstanding performance
- Flexible PTO
- Medical, dental, and vision insurance benefits
- 401k
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