Client Experience Internship (f/m/d)

📋 Description

• Provide exceptional support to our B2B clients via email, Slack and phone.
• Help clients run their business by supporting operational and administrative issues.
• Inform clients proactively of any issues or events related to our service.
• Build and deliver a first-class client experience.
• Work cross-functionally with operations, product and engineering teams to resolve client requests.
• Create and maintain the Client Experience knowledge and process base.

🎯 Requirements

• You are excited about technology and investments and want to start your career at one of the fastest growing Fintechs in Europe.
• You are looking to build experience in client-facing roles (within Fintech, investments, banking or a similar industry).
• You have demonstrated communication and organisation skills, able to communicate with different stakeholder groups, and familiar with working within SLAs.
• You have a client-first mindset and understand how to solve our clients’ problems pragmatically and efficiently.
• You love solving problems with a self-serve approach and enjoy working closely with clients, subject matter experts, and internal teams.
• You are proactive in coming up with improvements, acting as a sparring partner for Client Experience management, addressing questions and raising issues early.

🎁 Benefits

• Impact-driven work: We’re building the infrastructure that will power the future of investing in Europe.
• Team celebrations: Upfest, dinners, offsites and our Holiday party.
• Inclusion: ERGs like Upfem and UpVergent foster inclusion and connection.
• Our values: Make it easy, Own the outcome, Rise to the challenge, Tell the story.