Related skills
saas google workspace zendesk microsoft excel account configuration📋 Description
- Provide exceptional support to customers using CampDoc and SchoolDoc.
- Assist with implementation by configuring client accounts.
- Manage active support queues for timely responses.
- Collaborate with Customer Support, Client Success, and Training teams.
- Become a subject matter expert on the platform’s functionality.
- Collect client feedback to inform product improvements.
🎯 Requirements
- Previous Customer Support or Implementation experience (SaaS preferred)
- Strong verbal and written communication skills
- Exceptional customer service skills
- Excellent organizational and time management with multiple projects
- Tech-savvy with the aptitude to learn the platform
- Proficient in Microsoft Excel and Google Workspace
🎁 Benefits
- Medical, Dental, Vision, Life, Short-term Disability and Pet insurance
- Flex PTO
- Professional Development and Wellness Budgets
- 401k with company match
- Volunteer Time Off
- Office dog named Munki; office snacks available
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