Related skills
crm slack payments customer support zendesk📋 Description
- Based in New York; support NY market under NY OCM rules.
- Acts as extension of Nabis operations; align brands/retailers with day-to-day ops.
- Candidate should be punctual, detail-oriented, empathetic; communicate clearly and effectively.
- Work in customer service and operations contexts.
- Collaborate with internal/external stakeholders to champion partner needs and drive solutions.
- Identify and escalate issues to appropriate channels.
🎯 Requirements
- 2 years relevant work/customer service experience
- Ability to work occasional evening/weekend shifts
- Basic math skills
- Strong and timely communication across platforms (phone, Zendesk, Slack) with correct grammar, spelling, and tone
- High level of patience and empathy for Nabis Partners
- Ability to communicate between departments with humility and understanding
🎁 Benefits
- Medical/Dental/Vision coverage for all full-time employees
- Paid safe and sick leave per NYC ESSTA
- Equal Opportunity Employer with diversity and accommodation commitments
- Pay transparency notice compliant with NYC requirements
- Well-rounded coworkers and energetic culture
- Opportunity to work at the fastest-growing cannabis startup
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