Respond to client inquiries via email, chat, and phone with professionalism, empathy, and efficiency.
Troubleshoot issues related to design, deliverables, and timelines, escalating when needed.
Ensure a high level of client satisfaction through clear, proactive communication at every stage.
Collaborate with Design, Build, and Operations teams to deliver a smooth client journey.
Serve as the voice of the client by sharing feedback to improve products.

🎯 Requirements

Available to work 40 hours per week, including Saturdays.
Exceptionally detail-oriented and highly organized.
Strong written and verbal communicator; clear with clients.
Motivated by completing tasks and moving through a to-do list.
Experienced with CRM systems (Zendesk preferred).
Comfortable creating and managing processes independently.

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