Develop product understanding to answer customer inquiries on single-channel support
Be customer champion through ongoing help desk support
Support knowledge base updates to scale support
Promote satisfaction by understanding customer needs and delivering value
Learn and implement processes to run the support team efficiently
Identify opportunities to improve product and service features

🎯 Requirements

Rehab Clinician experience (SLP/OT/PT/COTA/PTA)
Highly analytical; troubleshoot software
Bachelor's degree with strong academic performance
Proactive, self-motivated; learn quickly
Thrive in dynamic settings; adaptability
MS Excel proficiency

🎁 Benefits

Competitive salaries
Remote/hybrid environment
Potential equity compensation
Flexible PTO
401k
Medical, dental, and vision insurance

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