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quality assurance coaching training training materials adult learning principles📋 Description
- Facilitate training to improve knowledge retention and client service.
- Deliver learning across virtual and in-person sessions.
- Create and update training materials and assessments.
- Define success criteria and track improvement.
- Provide live support in all channels at least one day weekly.
- Collaborate on cross-functional projects for efficiency and client experience.
🎯 Requirements
- Associate's degree required.
- 2+ years in a contact center or customer service.
- 1-2 years leading a project or team (preferred).
- Experience with adult learning principles and scenario-based training.
- Strong facilitation, coaching, and communication skills.
- Knowledge of federal/state banking laws and operations.
🎁 Benefits
- Medical, dental, vision, LTD, STD, and life insurance.
- Paid vacation, sick time, and 11 holidays.
- 401k with up to 4% match.
- Tuition reimbursement.
- Employee benefits overview on Banner Bank’s benefits page.
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