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customer service microsoft office call center cross-selling online banking📋 Description
- Provide exceptional service to clients by phone, email, and online.
- Research and resolve issues to ensure a seamless client experience.
- Support clients and branches with online and mobile banking.
- Contribute to service quality goals across the department.
- Assess client needs, resolve inquiries, and complete transactions.
- Strengthen client relationships through proactive cross-selling or referrals.
🎯 Requirements
- High school diploma or GED (Required).
- Experience in call center, retail banking, or operations (Required).
- Equivalency of education and experience can be considered in lieu of a degree.
🎁 Benefits
- Targeted starting salary range (based on experience): $21 - $23
- Annual incentive potential
- Medical, dental, vision, LTD, STD, and life insurance
- Paid vacation, sick time, and 11 holidays
- 401k with up to 4% match
- Tuition reimbursement
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