Client Delivery Director, EMEA

Added
8 days ago
Type
Full time
Salary
Salary not provided

Related skills

risk management program management saas change management scrum

πŸ“‹ Description

  • Delivery Management: Orchestrate end-to-end delivery of the BetterUp platform.
  • Client Relationship Management: Maintain executive-level client relationships.
  • Governance: Monitor delivery efficacy, timeliness, value realization.
  • Comms & Change Management: Provide regular client updates on status and risks.
  • Collaboration & Advocacy: Lead post-sale planning across cross-functional teams.
  • Risk & Escalation Management: Identify, escalate, and resolve risks with clients.

🎯 Requirements

  • 10+ years of software and/or service delivery experience.
  • 5+ years leading enterprise SaaS deployments.
  • Excellent communication with executive and operating level stakeholders.
  • Influencing across functions; navigate complex orgs.
  • Strong program/project management skills (Scrum/Agile a plus).
  • Minimum 20% travel with client onsite.

🎁 Benefits

  • Annual leave: 25 days + 8 UK public holidays.
  • Pension: Generous employer pension contribution.
  • Healthcare: Private Medical Insurance option.
  • Flexible working: Hybrid with 2 days in office.
  • Wellbeing: BetterUp coaching for you and a family member.
  • Learning & Development: Annual stipend for professional growth.
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