Related skills
crm salesforce case management knowledge base ticketing📋 Description
- Inbound tickets: review risk, impact, severity.
- Build SME in RainFocus technology.
- Provide tech support to clients via cases and chat.
- Communicate professionally to build confidence with stakeholders.
- Own each case from report to resolution; log updates.
- Ensure case progress per SLA and provide regular updates.
🎯 Requirements
- 1.5 years in a technical support role.
- Strong written and verbal communication skills.
- Salesforce CRM experience.
- Self-motivated with ownership of work.
- Consulting or client-facing experience.
- Multi-task in a fast-paced, agile environment.
🎁 Benefits
- Remote role in the Philippines.
- Competitive salary and benefits.
- 401k eligible.
- Generous PTO.
- Team-building activities.
- Work with Fortune 500 clients.
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