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documentation customer service insurance microsoft office call center📋 Description
- Respond to inbound customer calls and inquiries with exceptional service.
- Document conversations and service activities in company systems.
- Resolve inquiries and service requests per established standards.
- Research and resolve issues while following policies.
- Complete post-call tasks and follow through on callbacks.
- Build strong relationships with customers, agents, and partners.
🎯 Requirements
- High school diploma or GED required; associate or bachelor’s degree preferred.
- Minimum of one year of customer service or call center experience.
- Strong verbal and written communication skills.
- Excellent customer service and problem-solving abilities.
- Strong attention to detail and organizational skills.
- Ability to learn and apply insurance products, procedures, and systems.
🎁 Benefits
- Hybrid work schedule (following training period)
- Full IT equipment provided
- Free lunch and parking
- Health coverage (employee + children, based on salary band)
- 401(k) with company match and equity opportunities
- Tuition, adoption, and lifestyle reimbursement programs
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