Client Care Advocate - Preneed

📋 Description

• Respond to inbound customer calls and inquiries while delivering exceptional customer service.
• Document telephone conversations, written communications, and service activities accurately within company systems.
• Resolve customer inquiries and service requests in accordance with established service standards.
• Research, identify, and resolve customer issues while ensuring compliance with company policies and procedures.
• Complete post-call activities and follow through on customer callback commitments in a timely manner.
• Develop and maintain strong relationships with customers, agents, and internal business partners.
• Accurately communicate product information, features, and benefits to customers and stakeholders.
• Participate in team meetings, training activities, and other duties as assigned.

🎯 Requirements

• High school diploma or GED required; associate or bachelor’s degree preferred.
• Minimum of one year of customer service or call center experience.
• Strong verbal and written communication skills.
• Excellent customer service and problem-solving abilities.
• Strong attention to detail and organizational skills.
• Ability to learn and apply insurance products, procedures, and systems.
• Proficiency with Microsoft Office and other business software applications.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong interpersonal skills and ability to work effectively in a team setting.
• Ability to maintain flexibility with work schedules and business needs.

🎁 Benefits

• Hybrid work schedule (following training period).
• Full IT equipment provided.
• Free lunch and parking.
• Health coverage (employee + children, based on salary band).
• Tuition, adoption, and lifestyle reimbursement programs.
• Clear opportunities for internal mobility and career growth.
• Paid time off, sick time, and company holidays.