Client Care Advocate 1

📋 Description

• Manage high-volume inbound calls with professional, empathetic service
• Respond to inquiries about insurance products, policy features, and accounts
• Investigate and resolve issues in line with service and compliance standards
• Translate complex information into clear explanations for customers and agents
• Document interactions in internal systems to ensure accurate records
• Serve as primary contact for assigned agents, accounts, or regions

🎯 Requirements

• High school diploma or GED
• 1+ year customer service, call center preferred
• Strong computer skills; navigate multiple systems
• Clear, professional communication
• Insurance or financial services experience a plus
• Detail-oriented; follow regulated processes

🎁 Benefits

• $500 sign-on bonus after training
• Hybrid work schedule after training
• Full IT equipment provided
• Health coverage for employee + children
• 401(k) with company match
• Annual bonus eligibility