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Job Description
Senior Director, Member Care at CLEAR - Corporate, based in New York, NY, leads the strategy and operations for member care, oversees care programs, and manages a high-performing team to deliver exceptional member experiences.
Company
CLEAR - Corporate
Location
New York
Responsibilities
- Oversee member care strategy and operations
- Lead and develop the member care team
- Define metrics and drive continuous improvement
- Collaborate with cross-functional teams to improve member experience
- Manage budgets and program effectiveness
Requirements
- Experience in senior leadership roles within member care, customer support, or related fields
- Proven track record of building scalable programs and teams
- Strong strategic planning, people management, and communication skills
Benefits
Competitive compensation and benefits package. Location in New York preferred.
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