Manager, Member Insights

Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 30+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.

CLEAR is seeking a Manager, Member Insights to join our Member Insights team. This role will be the backbone of how the organization measures and understands performance: designing and maintaining reporting, ensuring alignment on KPI definitions, and equipping cross-functional partners with the tools and insights they need to make data-driven decisions. You’ll work closely with stakeholders across Growth, Product, Marketing, Finance, and Operations to ensure reporting is accurate, consistent, and actionable.

In addition to building and maintaining reporting, you’ll use these tools to uncover trends, create actionable recommendations, and help segment customers to identify performance drivers and opportunities for improvement. You’ll play a critical role in translating data into insights that can directly inform decision-making across the member lifecycle.

What you'll do:

• Build, automate, and maintain reporting and dashboards that track key business metrics across acquisition, engagement, conversion, retention, and pricing initiatives.
• Partner with Growth, Product, Marketing, Operations, and Finance to ensure proper measurement frameworks are in place for new initiatives, pilots, or pricing changes.
• Define, document, and align stakeholders on core KPIs, ensuring consistency in how metrics are calculated and reported across teams.
• Establish governance standards to ensure reporting logic and definitions are consistently applied across dashboards and analyses.
• Analyze performance trends and member behavior to generate actionable insights and recommendations for cross-functional partners.
• Conduct customer segmentation analyses to identify high-value cohorts and opportunities for tailored strategies.
• Serve as the go-to partner for reporting and measurement questions, helping teams understand both the data outputs and their business implications.

How you'll measure success:

• Reporting and dashboards are accurate, automated, and adopted by stakeholders across the business.
• KPI definitions are clearly documented, widely aligned upon, and consistently applied across all reporting.
• New initiatives (e.g., pricing increases, product launches, campaigns) have proper measurement frameworks in place from day one.
• Actionable insights and recommendations are generated from reporting and segmentation, influencing cross-functional decisions.
• Business leaders are equipped with reliable performance data and clear narratives to guide decisions.

What you're great at:

• 4–6 years of experience in Analytics, Reporting, or Business Intelligence, ideally within consumer tech, travel, financial services, or subscription businesses.
• Deep technical fluency with SQL and strong hands-on experience with BI tools (e.g., Tableau, Looker, or similar).
• Proven ability to design, automate, and scale reporting frameworks that are both accurate and user-friendly.
• Strong analytical skills, with the ability to not only report on performance but also surface insights and actionable recommendations.
• Experience conducting customer segmentation and applying findings to real-world business problems.
• Detail-oriented, with a passion for data integrity and consistency.
• Collaborative communicator who can partner effectively with both technical and non-technical stakeholders.

How You'll be Rewarded:

At CLEAR, we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members motivated by our mission of making experiences safer and easier. Our offices are bright and energetic with an open concept and plenty of conference rooms and casual co-working spaces. We also offer catered lunches every day and have fully stocked kitchens. Outside of the office, we invest in your well-being and learning & development with stipends and reimbursement programs. 

We offer holistic total rewards, including comprehensive healthcare plans, family-building benefits (fertility and adoption/surrogacy support), flexible time off, annual wellness stipend, free OneMedical memberships for you and your dependents, a CLEAR Plus membership, and a 401(k) retirement plan with employer match. The base salary range for this role is $110,000.00-$140,000.00, depending on levels of skills and experience.

The base salary range represents the low and high end of CLEAR’s salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of CLEAR’s total compensation package for employees and other rewards may include annual bonuses, commission, Restricted Stock Units

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.

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