Related skills
crm fintech saas intercom zendesk📋 Description
- Lead and mentor a remote Clair Care team
- Oversee day-to-day support operations across channels
- Develop and maintain internal docs and knowledge base
- Collaborate with product/engineering to optimize workflows
- Monitor performance metrics and drive improvements
- Conduct regular one-on-one meetings and reviews
🎯 Requirements
- 3+ years leading a SaaS/FinTech support/ops team
- Experience maintaining knowledge bases
- Experience leading remote/distributed teams
- Strong leadership and interpersonal skills
- Excellent written and verbal communication
- Familiarity with Zendesk, Freshdesk, Intercom
🎁 Benefits
- Base salary $82,000/year
- Medical, Dental, Vision
- Fully-paid parental leave
- 401k, HSA, and FSA
- Unlimited vacation or generous PTO
- Work-from-home setup allowance
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