Claims Specialist

📋 Description

• Receive, review, and investigate incidents including cargo loss/damage and driver injury.
• Gather statements, documentation, and evidence from customers, drivers, and third parties.
• Evaluate coverage, determine liability, and recommend claim resolutions.
• Communicate clearly with customers and internal stakeholders on claim status.
• Control claim costs by verifying documents and pursuing recoveries with insurers.
• Maintain up-to-date claim files per established processes for reporting.

🎯 Requirements

• Strong organizational skills to manage multiple claims and deadlines.
• High attention to detail and sound judgment in reviews.
• Excellent customer service; de-escalate high-stress situations.
• Comfort communicating with customers during sensitive claim scenarios.
• Ability to work cross-functionally and understand impact on teams.
• Working knowledge of the transportation industry including cargo handling.