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customer support insurance email live chat liability assessment📋 Description
- Interact with motor claim customers via live chat and email to resolve queries.
- Liaise with policyholders and external partners for seamless customer experience.
- Ensure all claims have accurate, complete information.
- Make accurate liability and indemnity assessments; route claims appropriately.
- Flag third-party intervention opportunities to the Intervention Team.
- Proactively identify process improvements to enhance customer experience.
🎯 Requirements
- Passion for customer service
- Strong online customer-facing experience
- Adaptable in a fast-paced scale-up
- Able to explain complex issues clearly
- Self-starter with ownership of workload
- Excellent written and verbal communication skills
🎁 Benefits
- Hybrid working: one day per fortnight in our London office
- Competitive bonus scheme rewarding high performance
- Flexible benefits budget £50/month
- Sabbatical Leave: 4 weeks fully paid after 4 years
- Work From Anywhere: 4 weeks work from anywhere to use
- Mental wellbeing support: access therapy and mental health sessions
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