Claims Communication and Process Enablement Lead

📋 Description

• Translate strategy, system changes, and workflow design into executable practices.
• Establish disciplined standards for workflow documentation and job aids.
• Partner with leadership/Transformation/Tech to implement changes clearly.
• Ensure frontline teams understand and adopt consistent execution.
• Maintain a centralized repository for Claims workflows and update as processes evolve.

🎯 Requirements

• Bachelor's degree from an accredited four-year college or university.
• 7+ years of workers' compensation claims management or related experience.
• Experience translating complex processes into clear, actionable guidance.
• Experience with Claims Management Systems (CMS).
• Experience leading operational change initiatives, including system implementations and adoption.
• Proficiency in Microsoft Office, Power BI, and vendor software.

🎁 Benefits

• Hybrid Work Schedule (up to 2 days work from home).
• Paid Time Off
• Paid Holidays
• Immediate Vesting of Retirement Savings + Company Match
• Group Health Insurance (Medical, Dental, and Vision)
• Life and AD&D Insurance