Claims Communication and Process Enablement Lead
Related skills
cms documentation change management microsoft office power bi📋 Description
- Owns end-to-end documentation of Claims workflows across Adjusting, Medical Management, and support.
- Translates complex workflows into clear process maps and execution standards.
- Establishes and enforces documentation standards for consistency across Claims.
- Maintains a centralized repository for Claims workflows and updates as processes evolve.
- Designs and delivers job aids to support real-time decision making.
- Partners with Claims leadership, Transformation, and Technology to implement change with clarity.
🎯 Requirements
- Bachelor's degree from an accredited four-year college or university.
- Seven+ years in workers' compensation claims management or related fields.
- Proven experience with Claims Management Systems (CMS).
- Experience leading operational change initiatives and driving adoption.
- Licenses/certifications: Licensed to adjust workers' compensation claims; Prosci CCMP; PMP.
- Strong MS Office, Power BI, and vendor software proficiency; ability to learn new tools.
🎁 Benefits
- Hybrid work schedule (up to 2 days WFH eligibility).
- Paid Time Off
- Paid Holidays
- Retirement savings with company match (immediate vesting)
- Health Insurance (Medical, Dental, Vision)
- Life and AD&D Insurance
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