Claims Adjudication Specialist (Tier I)

📋 Description

• Serve as escalation point for outsourced partners and support teams.
• Investigate and resolve complex claim situations per contract terms.
• Manage claim processing delays, ensuring timely resolutions.
• Coordinate service technician dispatch and parts ordering.
• Communicate outcomes to customers with clear rationale.
• Maintain detailed documentation of all interactions.

🎯 Requirements

• Active adjuster licenses (preferred)
• 3-5 years in technical customer service, claims management, or contact center experience
• Excellent verbal and written communication
• Experience with claims management systems and Google Workspace
• Ability to navigate multiple software systems simultaneously
• Thrive in high-volume, fast-paced environment

🎁 Benefits

• Collaborative, diverse team in a supportive environment.
• Competitive salary with medical, dental, and vision benefits.
• Stock in an early-stage startup.
• Generous, flexible paid time off policy.
• 401(k) with Morgan Stanley guidance.