City Operations Manager - (Michigan)

📋 Description

• Manage the end-to-end operation of the respective portfolio, with support from the Operations leadership team
• Manage performance and efficiency of our operations: track and report critical operational, ridership, supply and demand metrics
• Use data to optimize processes, creatively solve problems, and track results
• Be the representative and resolve any operational matters for Bird with stakeholders, whether city, vendors, or other third parties
• Work on continuous growth, as well as local campaigns and initiatives to improve market share
• Manage costs, with a keen eye on profitability and positive margins

🎯 Requirements

• 3+ years of relevant experience, at least 1+ year of experience managing team members
• Self-motivated, energetic, and driven individual with the ability to learn new skills, monitor and manage a team, and grow with the role
• Engaging communicator with the ability to connect with senior leaders as well as motivate teams
• Excels at building networks and liaising with external partners and city stakeholders
• Strong Excel/data management skills
• Experience solving complex problems, exercising good judgment in decision-making, and navigating ambiguous environments

🎁 Benefits

• Plenty of time off to relax and recharge, plus a wellness resource to help you wind down.
• A work-from-home stipend.
• An employer-paid healthcare package.
• Of course, Bird ride credits to get you where you need to be!