A Citrix Engineer II will manage, maintain, and support Cloud Citrix Virtual Apps and Desktops (CVAD) platform. You will provide Tier 2 support and work closely with other IT teams, business stakeholders, and end users ensuring reliable and performant operation of the CVAD platform. You will also have a deep understanding of the concepts and operation of core Citrix technologies and be highly skilled in troubleshooting complex problems and engineering solid solutions.
Duties and responsibilities
Tier 2 support of the CVAD platform; serve as a 7/24 escalation point.
End to end ownership of all Citrix components and their configuration at each layer of the Citrix model (User, Access, Control, and Resource layers)
Identify and implement technologies, service packs and hotfixes that address security vulnerabilities, improve reliability, system stability, and performance for the CVAD environment.
Maintain the ‘Gold’ Virtual Apps server image; ensure ongoing component and application consistency across server tiers.
Ownership and maintenance of Citrix related Group Policy objects
Ownership and maintenance of Citrix Cloud NetScaler
Engineer and deploy application implementations and upgrades on CVAD.
Design and implement process improvements involving the CVAD service.
Create SOP and KB documentation and content for support teams and users.
Open support tickets with vendors and work issues to completion to provide excellent standard of service. Escalate support tickets in a timely manner as appropriate. Competencies, Attributes, Knowledge
Demonstrate deep knowledge and experience in the following areas:
Good hands-on experience on Citrix platform with various version
Effective troubleshooting methodology
Citrix Site configuration – Machine Catalogs, Delivery and Application Groups, etc.
Experience with Azure, AVD and W365 is a plus
Version upgrades to a Citrix core components
Certificate renewals on Citrix infrastructure servers and NetScaler
Group Policy Objects pertaining to Citrix.
Profile Management solutions (Fslogix and Roaming)
PowerShell – Citrix and AD cmdlets; task automation
General understanding of DHCP, DNS, and firewalls in an Enterprise environment Education and Qualifications
Bachelor’s degree in computer science/information system or 5+ years progressive experience with Citrix technologies in a medium to large organization.
5-7 years of experience in the design, implementation, and maintenance of a global Citrix Virtual Apps and Desktops site.
Experience in IT service delivery using the ITIL framework.
Knowledge of Server and Networking principles pertaining to enterprise environment
Demonstrated experience where operating as part of an effective team/relationship is critical to the success of your role.
Expertise in understanding, setting, and managing customer expectations.
Skills in conceptualizing, documenting, and presenting creative service solutions.
