Why Cision?
We are a powerhouse in the Public Relations software space with an over 100-year legacy. By investing in our brand and technologies, we are driving the change in our industry. We invest in our people through amazing training and management and by empowering you to drive your career.
Position Summary
The Billing Manager plays a key role in the accounting organization and is responsible for working with customers to reconcile billing issues and help with the training of employees. The Billing Manger reviews and interprets operational data to assess need for procedural revisions and enhancements; participates in the design and implementation of specific systems to improve revenue and operating efficiency. This position is responsible for analyzing trends that impact invoicing and customer service and will take appropriate action to realign staff and revise policies to support business needs.
Responsibilities:
Hire, train, supervise and evaluate the performance of the billing staff.
Responsible for tracking cases, calls, and similar billing data to measure performance, gauge milestones, and establishes performance criteria for the team.
Provide day-to-day leadership and works with staff to ensure a high performance, customer service-oriented work environment.
Develops and standardizes procedures to improve and monitor efficiency and effectiveness of assigned work assignments and make recommendations for improvement.
Oversees implementation of new programs and services, including new technology.
Receives, investigates, and responds to difficult and sensitive problems and complaints in a professional manner; identifies and reports findings and takes necessary corrective action.
Performs related duties as assigned. Qualifications:
This job requires a Bachelor’s degree (B.A.) or equivalent in education and experience, plus three years of related experience.
High proficiency with Excel spreadsheet functionality.
Proven ability to work creatively and analytically in a problem-solving environment.
Fundamental accounting software skills and demonstrated skills in A/R.
The position requires the ability to interact positively and constructively with employees, consultants, and customers.
Ability to educate and train at all levels of professional staff.
System experience: knowledge of billing systems for front end and back-end functions and willingness to learn new systems, applications, and programs.
•Ability to produce and present detailed billing reports. Additional Information
#LI-Hybrid
