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6 days ago
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Full time
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saas customer service onboarding team leadership leadership📋 Description
- Lead a team of Customer Support Specialists to deliver world-class CX.
- Manage daily team plans, KPIs, and delivery routines.
- Collaborate cross-functionally with Sales and Customer Success.
- Oversee onboarding, training and development of new staff.
- Schedule weekly meetings and daily pulse sessions; handle escalations.
- Drive continuous improvement and maintain a positive work environment.
🎯 Requirements
- Leadership and people management experience in customer support.
- Excellent English verbal and written communication.
- Experience with SaaS customer support software and tools.
- KPI/target driven with CSAT and QA metrics.
- Onboarding, training and mentorship skills.
- Bachelor's degree preferred (or equivalent experience).
🎁 Benefits
- Salary: INR 1,713,600 - 2,100,000 per year.
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