Related skills
ms office customer support excel powerpoint word📋 Description
- Reply to customer inquiries via supported channels.
- Identify, replicate, and report validated product issues to the R&D team.
- Identify and log feature requests.
- Follow-up on customer inquiries upon issue resolution/feedback from R&D.
- Provide outstanding service to our customers via prompt and value-adding interactions over phone, email and chat.
- Take ownership of support tickets and be responsible for funneling them through all process stages until a resolution has been reached.
🎯 Requirements
- Excellent English language skills, written and verbal.
- Highly customer focused; shows a real passion for the customer experience and customer support industry.
- Driven, self-starter, enthusiastic and with an Ownership mentality.
- Adaptable and able to thrive in a fast-paced, ever-evolving environment.
- Able to prioritize workload in line with customer demand.
- Proven experience in a customer-interacting role.
🎁 Benefits
- Salary: INR 700000-800000 per year
- Pay interval: month
- Bonus target: 0%
- Commission target: 0
- Working format: Hybrid
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