Related skills
cloud infrastructure saas ci/cd developer tools enterprise saas📋 Description
- Own a book of enterprise accounts; onboard, drive adoption, prevent churn
- Educate customers on features; optimize usage to drive business value
- Manage stakeholder relationships across engineering and other personas
- Craft strategic success plans aligned with customer objectives
- Coordinate Quarterly Business Reviews with usage data and outcomes
- Work cross-departmentally with product, data, engineering, support and sales
🎯 Requirements
- Tie business problems to technical solutions and value propositions
- Proven track record managing enterprise accounts with retention and growth
- Deep experience crafting and implementing success plans
- Strong interpersonal and communication skills with diverse stakeholders
- 5-7+ years in B2B tech space or SaaS customer success
- Strong knowledge of Customer Success best practices
🎁 Benefits
- United States base pay range: $133,000-$166,000 USD
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