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customer success salesforce saas api integrations gong📋 Description
- Build consultative relationships with customers focusing on value, adoption, and success.
- Manage high-volume SaaS book for strategic SMB and mid-market accounts.
- Manage 450 key accounts, driving retention and product adoption.
- Conduct daily calls with your book of business using tech and human touch playbooks.
- Identify recurring challenges and help build scalable solutions and resources.
- Conduct QBRs, pricing reviews, value pitches, and client escalation calls.
🎯 Requirements
- 5+ years in customer-facing SaaS CS or Account Management.
- Experience with supply chain, manufacturing, commerce, or retail customers.
- Proven client retention and strategic account management.
- Experience managing a diverse portfolio in fast-paced org.
- Autonomous, proactive with ownership and drive.
- Cross-functional collaboration to deliver outcomes.
🎁 Benefits
- Generous PTO policy for time to recharge.
- Global Wellness Day to focus on wellbeing.
- Diverse team with inclusion as a core value.
- Frequent company-sponsored events to connect with coworkers.
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