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data analytics salesforce api integrations gong ai tools📋 Description
- Build consultative, strategic relationships with customers.
- Manage high-volume SaaS book of business for strategic accounts.
- Handle 450 key accounts; drive retention and product adoption.
- Lead daily customer calls using tech-touch and human-touch playbooks.
- Identify recurring challenges and build scalable playbooks.
- Conduct QBRs, pricing reviews, and value propositions.
🎯 Requirements
- 5+ years in a customer-facing SaaS role.
- Experience with supply chain, manufacturing, commerce, or retail customers.
- Proven client retention and strategic account management.
- Data fluency: analyze usage patterns and KPIs.
- Experience with Salesforce, ChurnZero, Gong.
- Bachelor's degree or equivalent practical experience.
🎁 Benefits
- Medical, dental, vision, and 401k with company match.
- Flexible PTO policy.
- Global Wellness Day holiday.
- Diverse team with inclusion as a core value.
- Frequent company-sponsored events.
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