Account Manager (Payments)

📋 Description

• Manage a portfolio of SMB Cin7 customers; upsell and payments adoption.
• Drive payments volume and customer lifetime value; expand Cin7 products.
• Partner with CS for payment questions, optimization, and follow-ups.
• Conduct scaled business reviews and value conversations for Cin7 Payments.
• Support Sales on payment-specific calls to close new business.
• Collaborate with product, onboarding, support, eng, and sales for a seamless experience.

🎯 Requirements

• SaaS account management, customer success, or sales in B2B SaaS.
• Experience managing high-volume or SMB portfolios with growth and satisfaction.
• Proven ability to meet or exceed revenue, expansion, or retention goals.
• Strong communication to explain payments concepts to non-technical customers.
• Consultative, customer-first mindset with commercial acumen.
• Excellent organizational and time-management skills; multi-priority.

🎁 Benefits

• Competitive benefits including medical, dental, vision and 401K match.
• Flexible PTO policy.
• Global Wellness Day holiday for personal wellbeing.
• Diverse, inclusive team culture.
• Frequent company-sponsored events.