POSITION PURPOSE:

The Resident Relations Associate assists in the smooth operation of the property, addressing maintenance, leasing, finance, administration and overall customer satisfaction and retention. Responsible for customer service as it pertains to residents and serves as the liaison between the maintenance team and the residents.

This Resident Relations Associate will support our property based in Santa Monica.

ESSENTIAL FUNCTIONS:

Assist the Property Manager in addressing the needs of the property and its residents

Addresses resident complaints and maintenance requests

Scheduling appointments for repairs and for meetings with residents

Prepares correspondence and notices

Prepares paperwork with respect to resident accounts

Responsible for follow up with residents to guarantee the work orders are being done correctly and expeditiously

Assisting withrent increases, late payments/collections, evictions and the move-in/out process

Maintainfiles for residents, lease applications, deposits, etc., and assist in leasing when needed

Such other tasks or assignments as may be required by management

SUPERVISORY RESPONSIBILITIES:

None

EDUCATION/EXPERIENCE REQUIREMENTS: (including certification, licenses, etc.)

High School Diploma Required

Prior experience in residential real estate preferred

Proficient in Microsoft Office, especially Excel and Word

Experience in Yardi or comparable software a plus

Operate standard office equipment

KNOWLEDGE, SKILLS AND ABILITIES:

Detail oriented, deadline driven and ability to manage multiple tasks

Ability to work independently and to proactively evaluate and address work opportunities within the area of responsibility

Ability to apply common-sense understanding to carry out instructions

Ability to solve practical problems

Ability to communicate effectively, both written and verbal

Ability to read and comprehend simple instructions, short correspondence, and memos

Ability to write simple correspondence and/or reports

PERFORMANCE METRICS:

Accuracy in work product

Timeliness in completion of work product

Feedback from clients, peers, customers, and other key contacts on effectiveness of the incumbent

Additional Information

Actual base salary considers several factors including but not limited to geography, job-related knowledge, experience, and budget. The start of the salary range is typically associated with the minimum experience required. The role is considered non-exempt so will be eligible for overtime pay in accordance with federal and state law. At CIM, base pay is one part of the total compensation package. This role will be eligible to participate in CIM’s variable compensation program (e.g. commission). The anticipated base pay range for the position in Los Angeles, California is $21 - $24 per hour.

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on CIM Group.Please inform our Talent team if you need any assistance completing any forms or to otherwise participate in the application process.

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Resident Relations Associate (Residential)

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Resident Relations Associate (Residential)

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