Client Partner

Cialfo is a leading platform connecting students, higher education institutions, and counselors through technology-driven solutions. Launched in 2017 with a mission to make education accessible to 100 million students, Cialfo provides a range of mobile and web solutions to students, K-12 institutions, and higher education institutions. We’re one of the fastest-growing tech startups in the region, consistently charting new heights!

Manifest Global is seeking an elite Client Partner to deliver an unparalleled level of service to high-quality B2B high school clients. This individual will manage relationships with stakeholders across all levels — from junior counsellors to senior school leaders — with the professionalism and finesse typically seen in white-glove service roles. The ideal candidate will bring exceptional customer experience, service orientation, and account growth capabilities while embodying the highest standards of sophistication, emotional intelligence, and personalization.

This is a strategic role requiring a unique blend of client management, business acumen, and customer-centric service to ensure high satisfaction, retention, and account growth.

What You Will Be Doing

On a Day-to-Day Basis

• Driving Client Success
  • Partner closely with high school stakeholders (counsellors, teachers, IT teams, and leadership) to understand their goals and ensure our solutions align with their desired outcomes.

  • Conduct onboarding and training sessions tailored to counsellors, students, IT teams, school management, and other stakeholders.

  • Monitor and analyse client engagement data to proactively identify opportunities for improving ROI and delivering measurable results.

• Ensuring Client Satisfaction and Delight
  • Regularly conduct business reviews to assess progress, showcase impact, and gather feedback.

  • Act as a trusted advisor by anticipating client needs and offering tailored solutions to drive retention and satisfaction.

• Client Support
  • Resolve technical and operational challenges by collaborating with internal teams across product, marketing, finance, and engineering.

  • Serve as the primary point of contact for high school clients, delivering fast and effective support.

• Maximizing Value and Expanding Relationships
  • Encourage deeper adoption of our platform by highlighting new features that address evolving needs.

  • Identify opportunities for account growth through client expansion into Manifest’s broader product and service offerings.

• Operational Efficiency
  • Maintain accurate and up-to-date client records within the internal CRM system.

  • Log all interactions and key actions in a timely and consistent manner.

• Lead, Strategize & Develop Regularly
  • Providing World-Class Customer Experience.

  • Deliver every client interaction with professionalism, empathy, and attention to detail.

  • Go above and beyond expectations, recognizing milestones and offering thoughtful, personalized solutions.

  • Handle complex challenges with calm, discretion, and client-first thinking.

  • Build long-term, trust-based relationships that position us as a strategic partner.

• Cultivating Customer-Led Brand Advocacy
  • Foster loyalty by delivering consistent value across the customer journey.

  • Identify and support client advocates who are excited about our impact.

  • Elevate their voice within the broader community and education ecosystem.

• Business Development
  • Develop long-term client strategies to increase retention, expansion, and partnership value.

  • Use data to create and execute growth plans that align with client goals.

  • Present compelling proposals and strategic solutions with polish and credibility.

• Relationship Development
  • Build strong relationships with senior stakeholders, including principals and school heads.

  • Position us as the preferred platform and trusted partner among decision-makers.

• Collaboration with Product & Marketing
  • Build compelling case studies and success stories that reflect the impact of our solutions.

  • Actively share user feedback and insight with internal teams to support product development and iteration.

About You

• Qualifications
  • A Bachelor’s degree in Business Administration, Education, Marketing, Communications, or a related field.

• Experience
  • Familiarity with SaaS, EdTech, or technology solutions for B2B clients.

  • Experience within the high school and/or higher education industry.

  • 5+ years of success in customer success, client experience, account management, or strategic consulting.

  • Proven track record of revenue growth and successful relationship management through strategic thinking, branding, and client enablement.

• Skills
  • Consultative Approach: Ability to understand client goals and guide them toward strategic solutions.

  • Attention to Detail: Anticipate client needs and deliver tailored, flawless experiences.

  • Analytical Thinking: Strong grasp of data and how to use insights for business and client success.

  • Efficient Communication: Clear, empathetic, and professional communicator across all levels.

• Qualities
  • Professional Presence: Poised, confident, and articulate with excellent interpersonal skills.

  • Emotional Intelligence: Attuned to subtle cues, empathetic, and solutions-focused.

  • Discretion & Confidentiality: Trusted partner who manages sensitive information with integrity.

  • Relationship-Centric: Invested in building long-term partnerships with a value-first mindset.

  • Ambitious & Self-Driven: Motivated to innovate, improve, and grow in all aspects of your role.

You’re a Notch Above If You Have

• An MBA or equivalent postgraduate degree in marketing or business.

• Familiarity with high school counselling workflows and challenges.

• Experience engaging directly with C-level education stakeholders.

This role will be based in Vietnam.